Refund Policy
Last updated: 10 October 2026
1. Refunds through Paddle
Sports Intelligence Africa sells digital reports, bundles and subscriptions through Paddle, our reseller and Merchant of Record. We follow Paddle's Refund Policy, which governs refund eligibility, time limits and processing, together with Paddle's Buyer Terms. Please read those policies for the rights that apply to your purchase. Nothing on this page limits mandatory consumer rights.
2. How to request a refund
Visit paddle.net to locate your transaction and request a refund from Paddle. Provide your purchase email, order or receipt reference, and the report or subscription involved so Paddle can find your payment. If you need help finding your purchase, use our contact page and select General Enquiry. Sports Intelligence Africa can help with the request; Paddle handles the refund decision and processing under its policies.
3. Subscription cancellation
To stop future subscription renewals, use billing management in your SIA account or contact Paddle. Cancellation and a refund request are separate actions; cancelling alone does not submit a refund request. Renewal, cancellation and any remaining access are governed by Paddle's Buyer Terms and the plan shown at checkout.
4. Problems with a purchase
If a download is missing, inaccessible or not what you ordered, contact us for assistance or contact Paddle to request a refund. We do not impose an all-sales-final or no-refunds restriction. Your statutory rights remain unaffected.